| Service: |
Operational Customer
Service (OCS) |
Premier Customer
Service (PCS) |
Advanced Customer
Service (ACS) |
| Production databases supported |
2 Databases |
2 Databases |
Upto 4 Databases |
| Backup/Recovery Strategy & Maintenance |
No |
Yes |
Yes |
| RAC Configuration & Management |
No |
Yes |
Yes |
| Standby Configuration & Management |
No |
Yes |
Yes |
| Testing & Application of Oracle Security Patches |
No |
Yes |
Yes |
| Database Design, Installation & Configuration |
No |
No |
Yes |
| IT Strategy Advice and Guidance |
No |
No |
Yes |
| Support for Bespoke Applications |
No |
No |
Yes |
| Database Security Enhancements |
No |
No |
Yes |
