Advanced

Please Contact Us to get a quote on ACS (Advance Customer Service).

 

Service:
Advanced Customer
Service (ACS)
Support Hours
24 X 7
Technical Response Time
Immediate
Proactive Monitoring
Yes
Minimum contract period
3 months
Production databases supported
Upto 4 Databases
Full healthchecks
Yes
Service ON DEMAND
Yes
SQL Tuning
Yes
Performance Tuning
Yes
Backup/Recovery Strategy & Maintenance
Yes
RAC Configuration & Management
Yes
Standby Configuration & Management
Yes
Manual Checks
Yes
Upgrades & Patching
Yes
OOH Maintenance
Yes
Capacity Planning
Yes
Testing & Application of Oracle Security Patches
Yes
DBA Help Desk
Yes
Database Design, Installation & Configuration
Yes
DBA Scripting
Yes
IT Strategy Advice and Guidance
Yes
Support for Bespoke Applications
Yes
Dedicated DBAs
Yes
Management reporting
Yes
Database Security Enhancements
Yes
Programming/Development
Yes
Database Replication
Yes
Monthy Cost

 

 
 
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