|
Please Contact Us to get a quote on PCS (Premier Customer Service).
|
Service:
|
Premier Customer
Service (PCS)
|
|
Support Hours
|
8 AM to 6 PM (Mon-Sun)
|
|
Technical Response Time
|
15 minutes
|
|
Proactive Monitoring
|
Yes
|
|
Minimum contract period
|
6 months
|
|
Production databases supported
|
2 Databases
|
|
Full healthchecks
|
Yes
|
|
Service ON DEMAND
|
Yes
|
|
SQL Tuning
|
Yes
|
|
Performance Tuning
|
Yes
|
|
Backup/Recovery Strategy & Maintenance
|
Yes
|
|
RAC Configuration & Management
|
Yes
|
|
Standby Configuration & Management
|
Yes
|
|
Manual Checks
|
Yes
|
|
Upgrades & Patching
|
Yes
|
|
OOH Maintenance
|
Yes
|
|
Capacity Planning
|
Yes
|
|
Testing & Application of Oracle Security Patches
|
Yes
|
|
DBA Help Desk
|
Yes
|
|
Database Design, Installation & Configuration
|
No
|
|
DBA Scripting
|
No
|
|
IT Strategy Advice and Guidance
|
No
|
|
Support for Bespoke Applications
|
No
|
|
Dedicated DBAs
|
No
|
|
Management reporting
|
No
|
|
Database Security Enhancements
|
No
|
|
Programming/Development
|
No
|
|
Database Replication
|
No
|
|
Monthy Cost
|
|
|
