Premier

Please Contact Us to get a quote on PCS (Premier Customer Service).

 

Service:
Premier Customer
Service (PCS)
Support Hours
8 AM to 6 PM (Mon-Sun)
Technical Response Time
15 minutes
Proactive Monitoring
Yes
Minimum contract period
6 months
Production databases supported
2 Databases
Full healthchecks
Yes
Service ON DEMAND
Yes
SQL Tuning
Yes
Performance Tuning
Yes
Backup/Recovery Strategy & Maintenance
Yes
RAC Configuration & Management
Yes
Standby Configuration & Management
Yes
Manual Checks
Yes
Upgrades & Patching
Yes
OOH Maintenance
Yes
Capacity Planning
Yes
Testing & Application of Oracle Security Patches
Yes
DBA Help Desk
Yes
Database Design, Installation & Configuration
No
DBA Scripting
No
IT Strategy Advice and Guidance
No
Support for Bespoke Applications
No
Dedicated DBAs
No
Management reporting
No
Database Security Enhancements
No
Programming/Development
No
Database Replication
No
Monthy Cost

 

 
 
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