Operational

Please Contact Us to get a quote on OCS (Operational Customer Service).

 

Service:
Operational Customer
Service (OCS)
Support Hours
8 AM to 6 PM (Mon-Fri)
Technical Response Time
30 minutes
Proactive Monitoring
Yes
Minimum contract period
12 months
Production databases supported
2 Databases
Full healthchecks
Yes
Service ON DEMAND
Yes
SQL Tuning
Yes
Performance Tuning
No
Backup/Recovery Strategy & Maintenance
No
RAC Configuration & Management
No
Standby Configuration & Management
No
Manual Checks
No
Upgrades & Patching
No
OOH Maintenance
No
Capacity Planning
No
Testing & Application of Oracle Security Patches
No
DBA Help Desk
No
Database Design, Installation & Configuration
No
DBA Scripting
No
IT Strategy Advice and Guidance
No
Support for Bespoke Applications
No
Dedicated DBAs
No
Management reporting
No
Database Security Enhancements
No
Programming/Development
No
Database Replication
No
Monthy Cost

 

 
 
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